Terms & Conditions
Returns Policy
Please contact us if you wish to return or exchange a product.
We guarantee to refund any item you are not completely happy with. In order to receive a full refund or exchange on items purchased from facepaints.ie, they must be received by us in saleable condition within 14 days of purchase. Sale (Specials) must be returned within 7 days of purchase. All items should be returned in their original condition and packaging, with all shrink-wrap and protective factory coverings still attached. Any item that we deem soiled or damaged will not be refunded and will be resent back to the original delivery address.
We can only exchange items for a product of the same value.
We cannot guarantee that we can always provide exchanges due to stock availability but you will be refunded and notified by facepaints.ie if your exchange cannot be processed. There will be additional postal charges added for all exchanges.
Refunds will be credited to your original method of payment (e.g., credit card / PayPal account). If your payment was made by Postal Order, you will be issued a refund by company cheque.
Delivery Terms
See our ‘Delivery Information’ page for current delivery pricing.
Please contact us for shipping charges to countries other than Ireland & Northern Ireland.
Standard Post : For orders up to €24.99 not including postage. Courier option for orders up to €24.99.
We endeavour to process all orders within 1 business day of receiving your payment. All orders are usually despatched at 3pm daily (Mon-Fri).
Delivery by An Post Standard Post can take between 2 – 5 business days to most of Ireland and 2 -7 business days to N.Ireland / UK. Saturday, Sunday and Bank holidays are not business days. We cannot advise you the time of day your post-person will deliver your order, as this is out of our control.
Please remember allow up to 10 business days for standard delivery during AnPost peak holiday seasons in March, October and December.
Courier Delivery: For orders above €25 not including postage. Courier option for orders up to €24.99.
This method includes insurance and track & trace. We endeavour to process all orders within 1 business day of receiving your payment. All orders are usually despatched at 3pm daily (Mon-Fri).
Delivery by courier usually takes between 1 – 2 business days. We cannot advise you the time of day your courier will deliver your order, as this is out of our control. Delivery days are Monday to Friday, excluding Bank Holidays and Courier holidays. Please ensure you provide a mobile number in case the courier needs to call you.
NOTE: We cannot guarantee delivery times as these are technically out of our control. However will do our utmost to resolve any issues.
Disclaimer: In the event of orders being lost by An Post or damaged whilst in transit, Face Paints Ireland can not be held responsible for replacing goods. Goods delivered by Courier are insured if lost or damaged.